How can we help?

If you signed in with a phone number or email, sign in again with the same one on any device. Guest accounts live on one device: link a phone or email in Settings to keep your progress safe.

Purchases are processed by the App Store or Google Play, or by Stripe on the web. Restart the app first. If the items are still missing, email us your receipt and player ID.

Refunds for in-app purchases are handled by Apple and Google under their own policies. Request one from your purchase history in the store.

Tap the player’s avatar and choose Report. Our team reviews chat and behavior reports. You can also mute or block anyone at the table.

Allow microphone access for Masa in your device or browser settings, then rejoin the table. On the web, use a current version of Chrome, Safari, Edge or Firefox.

In the app, go to Settings › Account › Delete account. You can also email us from the address linked to your account. Your account closes at once, and 30 days later we delete or anonymize the rest of your data, except records the law requires us to keep.